Follow your package
Your order number and mail will tell you exactly where your order is.
Before going live, connect the real order system or customer portal. This page safely does not request order data on a non-existent endpoint.
After purchase you will receive an order confirmation. Once the package has been sent, an email will follow with the track-and-trace link of the carrier. Also check your folder with unwanted email.
Don't share your order number publicly. Use only the personal link from your email or mail directly with our support team.
| Status | Meaning |
|---|---|
| Order received | Your order and payment are registered. |
| Processing | The warehouse is preparing your package. |
| Sent | Your package was transferred to the carrier. |
| Concerned | The carrier has registered delivery. |
| Cancelled | The order is no longer active; any reimbursement follows the policy of reimbursement. |
Mail your name, order number and email address of the order. Never put payment card details or passwords in your message.
